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Returns & Refunds Policy

Helken follows a transparent, no questions asked returns policy for all full-price products bought from the online store. You can return unused products you have ordered within 15 business days of the date of receipt. Return shipment fees will have to be borne by the customer.

Refund Policy

Refunds are processed in a maximum of 15 days.

For prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the account/card

Cancellation Policy

Orders can only be cancelled and fully refunded before the shipping of the order. Please email us at [email protected] with any questions or needed support.